Fraud Reporting

How to Report Fraud

To report any suspected fraud concerning your Independence Bank accounts, call us at 401-886-4600 or call the phone number on the back of your monthly statement.

Attach any suspicious emails you may receive to a new email and send them to support@independence-bank.com. Then, be sure to delete the suspicious emails from your mailbox.

When We Will Contact You About Fraud

Independence Bank has systems in place to detect unusual patterns of activity which could indicate fraud on your accounts. We may contact you to verify your activity. The number we provide you can be verified by you independently and we will also verify your identity at the outset of the call.

At no time will you receive a call or email from the bank asking you for your login credentials. If you receive a suspicious phone call or email asking for your authentication credentials you should decline to do so and call us at 401-886-4600. 

What to do if You Become a Victim of Identity Theft

If you become a victim of identity theft, we recommend that you:

• Close any affected account(s) and open new account(s)
• Place a fraud alert on your credit file by contacting one of the three nationwide consumer reporting agencies listed below.

Equifax
Equifax Consumer Fraud Division
1-888-766-0008
www.equifax.com